商務口語天天說 第84天:怎樣面對生氣的客戶
星級典句：
第一句：What's the matter?
怎麼了？
A:Look! I've had enough.
聽着！我受夠了！
B:What's the matter?
怎麼了？
A:If you can't get this straightened out, I'm going to a different firm!
如果你們解決不了這個問題，我就要去找另一家公司了！
第二句：I understand why you're angry, and believe me, we are doing everything in our power to work this out.
我理解您惱火的原因。請相信我，我們正盡一切所能解決這個問題。
A:I understand why you're angry, and believe me, we are doing everything in our power to work this out.
我理解您惱火的原因。請相信我，我們正盡一切所能解決這個問題。
B:Well, obviously, what you're doing is not good enough!
可是，很明顯，你們所做的還遠遠不夠！
A:If you could just give us a few more days, we should be able to get this problem ironed out.
如果你能給我們幾天時間，我們一定能把這個問題解決好的。
客戶，就是幫助企業銷售產品、爲企業賺錢的人。我們開展客戶管理的實質就是如何有效地運營客戶這些資金，對它進行開發、維護、運用並使其增值。
其他表達法：
Could you tell me what the problem is, please?
您能告訴我是什麼問題嗎？
We will inform you of our decision as soon as possible.
我們會盡快通知我們的決定。
