商務英語口語對話:BUsiness Correspondence
A:Can you help me for a minute?
B:Sure, what I can do for you?
A:I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person.
B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.
A:OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?
B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference.
A: Like "Regarding our new product line, we would like to anounce a special price discount"
B: Right, do you need them to respond?
A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that?
B: You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience."
B: Great! and what do you think I should close it with?
A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them.
B: OK, Thanks a lot for your help!
你能幫我一會忙嗎？
當然可以，讓我幫什麼忙？
我在試着給我們的一個客戶些封信，但就是不知道究竟該說些什麼。我甚至不知道如何起頭。我知道我應該寫”親愛的…先生/女士”,但問題是我不知道聯繫人的姓名.
你只要些”親愛的先生/女士”就可以，或者如果不是私人信件，你還可以寫“相關人員收”。
好的，那我先向他們爲我們所做的一切表示感謝，比如我們可以說，“我們非常感謝你們對我們一貫的支持”。這樣寫怎麼樣啊？
很好，但是你們也可以開門見山地說明你寫信的原因，給他們一點提示。
比如，“關於我們的新產品，我們想發佈一個打折特價通知”.
非常正確。你需要他們回覆嗎？
是的，信裏要加個調查表，讓他們填完並交回我們辦公室，這個我應該怎麼寫？
你可以告訴他們“請查收隨信所附的顧客服務調查表“，或者還可以說”隨信附上我們的顧客調查表“。如果你急於要這些調查結果，你就可以告訴他們事情緊急，說”請立即返回調查表“，或者”儘快返回“。或許更客氣的說法是”在您方便時，務請從速回復“。
太好了！你認爲我應該怎樣收尾？
既然你對收信人的個人情況不瞭解，可能最好的方式就是“你忠實的。。。“或者”誠摯的…”.你還可以說“謹致問候“，但因爲你不知道收件人的名字，而且顯然也沒見過他們，所以我認爲這個結尾不太合適。
太好了，謝謝你幫了我個大忙！
