商務英語投訴信範文
在英語商務寫作中，面對客戶的投訴時，你會如何分析對方的書信?下面是本站小編給大家整理了商務英語投訴信範文，供大家參閱!
Dear Sir,
I am writing to you about a most unhappy experience. Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.
Where we stopped was nowhere near a village. Up until 8 o’clock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!
I suggest that you look into this matter immediately and deal with it quickly and properly.
Looking forward to your reply.
Yours,
Li Ming
商務英語投訴信2Dear Sir,
The television I ordered from your store arrived on time last Friday, but only three days later I found it could not work properly.
On Tuesday evening, when I turned on the television, I was surprised to find that it became a blackandwhite television—all of the other colors were simply gone. What made matters worse, the remote control was also out of order. I dialed your service number for several times, but the line was always busy.
This problem has affected our normal life. Can you get it repaired as soon as possible? Thank you for your consideration.
I am looking forward to your early reply.
Yours faithfully,
Li Ming
商務英語投訴信3For Poor Performance on a Service Contract (由於服務質量差而抱怨)
Dear Mr ner 。
Contract No. 17854
You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel. After each conversation， service is improved for a short time， and then reverts. back to the old standard that brought abort my original complaints. I will summarize in this letter my previous discussions about your performance.
You may wish to refer to our contract as you read my comments.
1. Windows ：According to the contract， all windows are to be cleaned once a month. This is not being done. Often from six to eight weeks elapse between cleanings. Even when the windows are cleaned， the job is less than satisfactory.
2. Carpets： The carpets should be vacuumed after each workday. Although your service people do show up each day ， their efforts can only be described as careless.
ellaneous： I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures， lavatories and ash trays， for example.
I call your attention to paragraph 7 in the contract， ner， in which the provisions for revocation of the contract are described. I do not like to consider such a possibility， but I must have your written assurance that all provisions of the contract will be met.
I will be pleased to meet with you once more to discuss the situation. I assure you that this is a matter of some urgency to me.
Yours faithfully，XXX
親愛的韋德羅先生：您會記得，在過去六個月中，我們至少三次討論過貴旅店服務質量低劣問題。每次討論過後，服務質量在短時間內有所提高，但不久又退回到原先的水平。
在這封信中，我將就先前討論問題做一概述。您在閱讀此信時，也許需要參考我們的合同。
1. 窗戶：遵照合同，每月清洗所有窗戶一次。然而。此項工作並未得到落實。每次清洗相隔六至八週。即使窗戶被清洗過，效果也不盡人意。
2. 地毯：每個工作日之後，應對地毯真空吸塵。儘管貴方服務人員每天露面，但工作很不仔細。
3. 各種事務：我可列舉許多令人不滿意的清潔工作，例如傢俱、衛生間、菸灰缸等等。
韋德羅先生，請您注意我們合同的第7段，有關終止合同的說明。我本人並不想考慮這種可能，但您必須書面保證履行合同中的所有條款。
我很願意同您再次會晤，討論相關情況。我向您保證，這件事對我來說非常的重要。
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