英語投訴信寫作要點、模板和範例
投訴信(letters of complaint)通常是寫給廠家、商店、消費者協會、報界或廠家、商店的上級主管部門，揭發產品質量的低劣、服務態度的糟糕，抱怨不應出現的情況或問題等，以求得解決的信件。寫投訴信要實事求是地把問題講清楚，態度要冷靜，做到有禮貌，不能惡言傷人。
當發生事故的時候，如果只是一些很快就能得到解決的小問題(比如保險、保證或是其他合同條款)，一封日常投訴信就完全可以了。由於這些小問題一般不會遭到對方的反對，日常投訴信只要清楚、明瞭、簡要就行。下面是寫日常投訴信所遵循的法則：
1. 開頭就提出要求。
2. 詳細解釋此要求的原因。
3. 結尾要表示感謝對方的合作。
英文投訴信模板
Dear_______,
I am ______ (自我介紹) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.
The reason for my dissatisfaction is _______(總體介紹). In the first place,_______(抱怨的第一個方面). In addition, ___________(抱怨的第二個方面). Under these circumstances, I find it ________ (感覺)_______(抱怨的方面給你帶來的後果).
I appreciate it very much if you could _______(提出建議和請求), preferably ______(進一步的要求),and I would like to have this matter settled by ____(設定解決事情最後期限).
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely
Li Ming
【英語投訴信示範1】
學校受污染
【內容提示】
假如你是市一中的學生，名叫王紅。你要向本市一家報刊編輯(editor)寫封信，反映你校受污染的問題，呼籲有關部門採取措施，保護環境，防止污染。請你用下面的素材寫100詞左右的一封信。
你校位於山腳下，一條小河從旁邊流過，院內樹木四季常青，鮮花爭豔，景色美似花園。但兩年前，附近建起一家化工廠，排出大量污水、廢氣，造成校園污染，嚴重影響了師生健康。請有關部門出面解決這一問題。
Dear Sir/Madam,
Please send us a correction on part of our order WP-11.
All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.
Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly.
Yours faithfully
【英語投訴信示範2】
School Polluted
No. 1 Middle School
March 5, 1997
Dear Editor,
Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.
But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.
It's time for us to take steps to protect our surroundings and prevent them from being polluted.
Yours ever,
Wang Hong
【寫法指要】
這封信的作者用的是對比法，先寫學校的地理位置和原先學校的優美環境，後寫化工廠建起後對學校造成的污染，最後提請報界呼籲保護環境的問題。寫得有理有據，令人信服。
