如何用英語進行投訴？（二）

laining in shops

在商店抱怨

Here we will use the example of a clothes shop, because it is a place that lots of people visit! This is similar to complaining in restaurants.

這裏我們以服裝店爲例，因爲那裏總是有很多人！這與在餐館中人們很喜歡抱怨的原理是一樣的。

Because it is a public place you don’t want to make too much noise and cause a scene, so it is important to be polite and hopefully you will get what you want at the end of it all.

因爲這是一個公共場所，你不想製造太多的噪音，也不想小題大做，所以要有禮貌，希望你能在最後得到你想要的結果。

Also, remember that a lot of staff members want to help you so there is no point in shouting at them and making them feel angry towards you!

還有，記住很多工作人員都想幫助你，所以對他們大喊大叫，讓他們對你生氣是毫無意義的!

Customer: Excuse me, I would like to lodge a complaint.

顧客:對不起，我想投訴一下。

Shop Assistant: Okay, what is it regarding? (what is it about?)

店員:好的，是關於什麼的?(是什麼?)

Customer: I have been waiting at the fitting rooms for about 15 minutes and I haven’t been served (nobody has helped me).

顧客:我在試衣間等了大約15分鐘，還沒有人爲我服務(沒有人幫過我)。

Shop Assistant: Well I am really sorry to hear that. We are committed to giving better service than that. I will report your incident.

店員:我很抱歉聽到這個消息。我們致力於提供比這更好的服務。我將報告你的事件。

Customer: Thank you.

顧客：謝謝。

Hopefully that will be it! If you need more phrases then we’ve got you covered:

但願你投訴的結果會像這樣!如果你需要更多的短語表達，我們就會給你介紹:

I’d like to speak to a manager, please.

我想找經理談談。

The same as above in the restaurant, if you need to speak to someone in a more senior position, just ask!

這與在餐廳裏的情況一樣，如果你需要與一個更高級別的人交流，那就這樣做！

I don’t feel like a valued customer here.

我覺得自己不是這裏的重要客戶。

This is a good thing to say as businesses should want to make all of their customers feel like valued customers and treat them well.

這樣說是一種妥善的處理方式，因爲企業應該想讓所有客戶都覺得自己是有價值的客戶，並善待他們。

I want a refund/I would like a refund.

這是一件好事，因爲企業應該想讓所有客戶都覺得自己是有價值的客戶，並善待他們。

You say this if you want the business to give you your money back for what you have purchased or paid for.

如果你想要商家把你購買商品的錢還回來，你可以這樣說。

Normally, after complaining you will be offered a refund by the business, but if they don’t offer it to you then you can use this phrase. This one can also be used in restaurants amongst others.

通常，在投訴之後你會得到退款，但是如果他們不給你，你可以用這個短語。此短語也可以在餐館中使用。

laining in a letter

在信中抱怨

This is an important method. It’s also something that can be highly effective if you write it correctly.

這是一個很重要的方法。如果你信寫得沒有問題，這種方法也是非常有效的。

With a letter, we have the chance to prepare (a bit like complaining over the phone) but in this case we can check the grammar and read the text a few times just to be sure.

寫信可以使我們有準備的機會(有點像在電話裏抱怨)，但在這種情況下，我們可以檢查語法，並讀幾遍信件內容進行檢查。

There are a few key phrases to be remembered here:

這裏是一些值得記住的關鍵短語：

I am writing to inform you…

我寫信是要告訴你…

This is a good way to be polite but direct about an issue or problem. More simply it would be, I’m writing to tell you about… But in this case it is better to use more developed language.

有禮貌地直接講出問題是一種很好的辦法。更簡單的一種表達方式就是使用I am writing to tell you about…。但是在這種情況下最好使用更加成熟的語言。

I am/was extremely upset/disappointed/offended because…

我非常難過/失望/冒犯，因爲…

This expresses how you feel about the problem. Using strong words like offended or extremely as opposed to I am not happy will get a better response and make more of an impact.

這表達了你對這個問題的看法。使用冒犯或極端的言辭來反對自己投訴所得到的迴應，並使之產生更大的影響。

There seems to be an issue/problem with…

這似乎是一個與…有關的問題。

Using seems to be is a good idea because you might be wrong about the problem, or you may not understand the situation as well as you think. If you say seems to be it means that you are open to the possibility of being wrong. You just want an honest explanation.

使用seems to be是一個好主意，因爲你對這個問題的看法可能是錯誤的，或者你可能沒有想象中的瞭解情況。如果你使用seems to be，這意味着你接受自己的看法有可能是錯誤的。你只是想要一個真誠的解釋。

Here is a really good template for an English complaint letter:

這裏有一個英文抱怨信件的模板：

Dear Sir/Madam

親愛的先生/女士

My name is _______ and I am writing to inform you that there seems to be a problem/issue with ________ .

我是_______，我寫信是想告訴你________似乎是有點問題。

I am/was extremely disappointed/very upset/offended because _____________ .

我非常失望/非常沮喪/生氣，因爲_____________。

I would really appreciate it if you could explain to me why this issue occurred and what you might do to rectify the situation.

如果你能向我解釋一下這個問題，或者你做些什麼來糾正這種情況，我將非常感激。

I hate to make a fuss, but I feel it’s necessary to draw this to your attention.

我不想大驚小怪，但我覺得有必要提請你注意。

I await your considered response.

我等待你的迴應。

Yours Sincerely,

你真誠的，

__________________

__________________

Make your letter as detailed as possible!

把你的信寫得越詳細越好!

You want to make sure that the other person fully understands the problem.

你想要確保對方完全理解這個問題。