【商務英語情景會話】中級——商業信函 ②
【情景對話】
A: Can you help me a minute?
A:你能幫我一會忙嗎？
B: Sure, what can I do for you?
B:當然可以，讓我幫什麼忙？
A: I am trying to write a letter to one of our clients, but I just don't know exactly what to say. I don't even know how to get started! I know I should write Dear Mr. or Ms., but the problem is I don't know the name of the contact person.
A:我在試着給我們的一個客戶寫封信，但就是不知道究竟該說些什麼。我甚至不知道如何起頭。我知道我應該寫“親愛的…先生/女士”,但問題是我不知道聯繫人的姓名.
B: You can just put, “Dear Sir or Madam” or if it’s not personal, you can write “______①______”.
B:你只要寫“親愛的先生/女士”就可以，或者如果不是私人信件，你還可以寫“相關人員收”。
A: Okay, so I first thank them for their business, I can say something like, "we are very grateful for your continued support." How’s that?
A:好的，那我先向他們爲我們所做的一切表示感謝，比如我們可以說，“我們非常感謝你們對我們一貫的支持”。這樣寫怎麼樣啊？
B: Good, but also, ____②____ you want to tell them the reason you are writing. Give them a reference.
B:很好，但是你也可以馬上說明你寫信的原因，給他們一點提示。
A: Like, "Regarding our new product line, we would like to announce a special price discount"
A:比如，“關於我們的新產品，我們想發佈一個打折特價通知”
B: Right. Do you need them to respond?
B:非常正確。你需要他們回覆嗎？
A: Yes, the letter will have a survey inside that they should complete and return to our office. How should I write that?
A:是的，信裏要加個調查表，讓他們填完並交回我們辦公室，這個我應該怎麼寫？
B: You can tell them, "Please find enclosed our customer service survey”. Or also, you can say "attached is our customer survey". If you need the results right away, you can tell them it is urgent by saying," Please return the survey without delay or as soon as possible.” Maybe a more polite way is “at your earliest convenience."
B:你可以告訴他們“請查收隨信所附的顧客服務調查表”，或者還可以說“隨信附上我們的顧客調查表“。如果你急於要這些調查結果，你就可以告訴他們事情緊急，說“請立即返回調查表”，或者“儘快返回”。或許更客氣的說法是“在您方便時，務請從速回復”。
B: Great! And what do you think I should close it with?
A:太好了！你認爲我應該怎樣收尾？
A: Since you don't know them that well personally, probably the best way would be “Yours faithfully” or “Sincerely. You could also say, ”Best Regards”, but I don't think that would be appropriate because you don't have the name and obviously haven’t met them.
A:既然你對收信人的個人情況不瞭解，可能最好的方式就是“你忠實的。。。”或者“誠摯的…”.你還可以說“謹致問候”，但因爲你不知道收件人的名字，而且顯然也沒見過他們，所以我認爲這個結尾不太合適。
B: Okay, Thanks a lot for your help!
A:太好了，謝謝你幫了我個大忙！
【單詞】
rence 參考
rding 關於
unce 宣佈，通知
ond 迴應，回答
ey 調查
nt 急迫的
opriate 合適的
【填空】（答案ctrl+A反白可見）
whom it may concern：相關人員收
t off the bat：馬上、毫不猶豫地
