實用銷售英語
下面是本站小編整理的實用銷售英語， 希望對大家有幫助。
商場營業員英語
一、 歡迎和問候語
1. Good morning/afternoon/evening, sir/madam早上(下午、晚上)好，先生(夫人)。
2. How do you do? 您好!(初次見面)
Glad to meet you .很高興見到您。
3. How are you? 您好嗎? Fine, thanks. And you? 很好，謝謝。您好嗎?
4. Welcome to our hotel (restaurant, shop). 歡迎到我們 賓館(餐廳、商店)來。
5. Have a good time! 祝您過得愉快!
6. Welcome to our shop. 歡迎光臨我們店
7. Is this your first visit to our shop? 第一次來我們店嗎?
8. Is there anything you are particularly interested in? 對我們的什麼東西感興趣嗎?
二、說明價格
1. How much does it cost? 這個多少錢?
2. Can you make it cheaper? 能否便宜些?
3. Any discount? 有折扣嗎?
4. These goods are on sale today. 今天這些商品降價銷售。
5. This is the bill, please pay at the cashier's. 這是單據，請到收銀臺付款。
6. Wait a minute, please. I'll make out your receipt. 請稍等，我給你開發票。
7. Would you like to pay it in cash or by credit card? 你是願意用現金還是信用卡付款?
8. Yes, we accept visa, Maser and American Express card. 是的，我們接受維薩、萬事達和美國運通卡。
9. It's free gift. 這是我們的贈品。
10. It's free of charge. 這是免費的。
11. Anything else? 還需要別的商品嗎?
三、電話用語
1. **shop. Can I help you? **店。您找誰?
2. Sorry, I've dialed the wrong number. 對不起，我撥錯號了。
3. May I speak to your general manager? 能和你們總經理說話嗎?
Speaking. 我就是。
4. Sorry, he is not in at the moment. 對不起，他現在不在。
Would you like to leave a message? 您要留口信嗎?
5. Pardon. 對不起，請再說一遍，好嗎?
I beg your pardon.對不起，請再說一遍，好嗎?
三、推薦商品
1. Do you want me to show you something? 你想看些什麼?
2. Which one do you like? 你喜歡哪一個?
3. May I know what you like? 請告訴我你看中了什麼商品?
4. Would you like this one which I recommend to you? 你喜歡我推薦的這件商品嗎?
5. It's a world-famous brand. 這是國際名牌。
6. How about this one? 你覺得這個怎麼樣?
7. Wait a moment, please. 請稍等。
8. I'm sorry to keep you waiting so long. 對不起，讓您久等了。
四、祝賀用語
1. Congratulations! 祝賀您!
2. Happy birthday! 生日快樂!
3. Happy New Year! 新年快樂!
4. Merry Christmas! 聖誕快樂!
5. Have a nice holiday! 假日快樂!
6. Wish you every success! 祝您成功!
六、指路用語
1. Go upstairs/downstairs. 上樓/下樓。
2. It's on the second (third) floor. 在二(三)樓。
3. Excuse me. 對不起。 Where is the washroom (restroom, elevator)? 請問盥洗室(休 息室、電梯)在哪兒?
This way, please.請這邊走 Turn left /right. 往左轉/右轉。
4. It's in the lobby near the main entrance.在大廳靠近大門。
5. It's in the basement at the end of the corridor.在地下室走廊盡頭。
七、提醒用語
1. Mind(Watch)your step.請走好。
2. Please be careful. 請當心。
3. Please don't leave anything behind. 請別遺忘您的東西。
4. Don't worry. 別擔心。
5. Take it easy. 放心好了。
6. Please don't smoke here.請不要在這邊抽菸。
八、告別用語
1. Goodbye.再見。
2. See you later.再見。
3. Good night.晚安。
4. See you tomorrow.明天見。
5. Goodbye and thank you for coming.再見，謝謝您的光臨。
6. Goodbye and hope to see you again.再見，希望再見到您。
7. Have a nice trip! 一路平安!
8. Wish you a pleasant journey! Good luck! 祝您旅途愉快! 祝您好運!
九、餐飲部用語
1. Thanks for the heads-up. 謝謝你的提醒。
2. I'll make it up to you. 我會補償你的。
3. Sit down, please. Here is the menu. 請坐，給您菜單。
4. May I take your order, sir? 您要點菜嗎?
5. What would you like to have, coffee or tea? 您要喝咖啡還是茶?
6. Would you like to have any wine with you dinner? 您用餐時要喝點酒嗎?
7. Service hours are:(餐廳)供應時間是：7: 9: breakfast. 早餐7點到9點。 11:1: lunch. 午餐11點半到1點半。6: 8: dinner. 晚餐6點半到8點半。
8. Here is the bill. Please sign it. 這是您的賬單，請簽字。
十、說明質量
1. This one is the highest quality. 這種質量最好。
2. This is made of cotton, so it comfortable. 它是棉的，穿着舒適。
3. These are more expensive, but the quality is super. 價格雖然比較貴，但質量好。
4. It's always out of stock, there is not much left. 非常熱銷，已所剩不多了。
5. Let me show you how to use it ? 讓我示範給你看怎麼使用。
6. It's long lasting. 非常耐用。
7. You have good taste. 你眼光真不錯。
十一、說明尺寸大小
1. What size, please? 請問多大尺碼。
2. Here is the one in your size. 這件是你要的尺碼。
3. This is a good fit. 這件很合適。
4. It's too big. 太大了。
5. It's too small. 太小了。
6. Please try it on. 你可以試穿一下。
7. I'm afraid this is the largest one we have. 抱歉，這是我們最大的尺碼。
8. I'm afraid we haven't the size you want. 抱歉，我們沒有你要的尺碼。
十二、說明顏色
1. What color do you like? 你喜歡什麼顏色?
2. Do you like this kind of color? 你覺得這種顏色怎樣?
3. This color is quite popular. 這種顏色非常流行。
4. 表達商品顏色 Red 紅色 ;green 綠色; yellow 黃色; blue 藍色; purple 紫色; Black 黑色;white 白色;pink 粉紅色;orange 橘黃色;brown 棕 色;beige 米色;grey 灰色
十三、說明式樣
1. Do you like this design? 你喜歡這個款式嗎?
2. What style do you prefer? 這兩種款式，你更喜歡哪一個?
十四、答謝和答應語
1. Thank you (very much).謝謝您(非常感謝)
2. Thank you for your advice (information , help) 感謝 您的忠告(信息、幫助)。
3. It's very kind of you. 謝謝，您真客氣。
4. You are welcome. 不用謝。
5. Not at all.不用謝。
6. Don't mention it. 不用謝。
7. It's my pleasure / With pleasure / My pleasure. 非常高興爲您服務。
8. I am at your service. 樂意爲您效勞。
9. Excuse me .對不起。
10. I'm sorry, It's my fault. 很抱歉。那是我的過錯。
11. Sorry to have kept you waiting. 對不起，讓您久等了。
12. Sorry to interrupt you. 對不起，打擾您了。
13. I'm sorry about this. 對此表示抱歉。
15. I apologize for this. 我爲此道歉。
16. That's all right. 沒關係。
17. Let's forget it. 算了吧。
十五、徵詢用語
1. Can/May I help you? 我能幫您什麼嗎? Yes, please. 好的。
2. What can I do for you? 我能爲您乾點什麼?
3. Is there anything I can do for you? 有什麼能爲您效勞的嗎?
4. Just a moment, please. 請稍等一下。
5. May I use your phone? 我能借用您的電話嗎? Certainly / Yes, of course. 當然可以
