不良購物體驗後,如何退款?
How to get your money back after a bad purchase
不良購物體驗後，如何退款？
TAKE TIME TO COOL OFF
先冷靜冷靜
There is actually a law administered through the Federal Trade Commission that mandates a three-day "cooling off" period to cancel a sale. There are a lot of exceptions to this rule; they include sales under $25 and sales made entirely online (thus leaving out anything you bought from, say, Amazon). But it's good to know about, just in case.
事實上，聯邦貿易委員會執行的一項法律規定了退貨前有三天的“冷靜期”。但這條規定也存在很多例外；包括25美元以下的商品以及完全在線上交易的商品（所以，你在亞馬遜上購買的商品就另當別論了）。但爲了以防萬一，多瞭解一些並無壞處。
COMPLAIN IN PUBLIC VIA SOCIAL MEDIA
通過社交媒體投訴
Companies monitor the major social media outlets for any mentions of their services or products. Sometimes tweeting a short summary of your complaint, with the company's Twitter account name appended, will bring a fast response.
各大公司會對主要社交媒體上提及其服務或產品的內容加以關注。有時候，在推特上發條關於產品的吐槽並@這家公司的推特賬號，或許會收到意外回覆哦。
CONTACT YOUR LOCAL CONSUMER PROTECTION OFFICE
聯繫當地的消費者保護協會
Most states have consumer protection offices whose job it is to help with these problems; some states have several local offices as well. You can find out what's available in your state here.
大多數州都設有消費者保護辦公室，其職責是幫助消費者解決問題；一些州甚至在好幾個地方都設有辦公室。你可以聯繫所在地的可用資源。
CONTACT THE BETTER BUSINESS BUREAU
聯繫商業改善局
The Better Business Bureau has traditionally been a major resource for consumers. Using its site, you can check businesses to see what complaints they've received in the past, and you can register complaints of your own. According to the BBB website, it submits complaints within two business days; if the business doesn't respond within two weeks, it submits the complaint again. Consumers are notified of the business' response (if any).
商業改善局一直都是消費者的主要後盾。你可以在其網站上查看某一企業過去收到的投訴，也可以留下自己的投訴內容。商業改善局在其網站上表示，它會在兩個工作日內提交投訴；如果商家在兩週內沒有回覆，它會再次提交投訴。若商家回覆，消費者會收到通知。
REGISTER A COMPLAINT WITH THE FEDERAL TRADE COMMISSION
向聯邦貿易協會投訴
The FTC has an online "complaint assistant" which runs you through a series of questions in order to help you file a complaint with the appropriate agency.
聯邦貿易協會設有線上“投訴助理”，可爲您解答一系列問題，幫助您向有關機構投訴。
TRY SMALL CLAIMS COURT
聯繫小額索賠法庭
If all else fails, there's always small claims court. The amounts you can sue for, vary from state to state. The do-it-yourself legal site has a good overview of what to consider and how to proceed. If the amount you're suing for is more than the maximum allowed by small claims (which can range from $2,500 to $25,000, depending on the state), then it may be time to consult a lawyer.
如果上述所有方法都失敗了，那就去找小額索賠法庭吧。索賠金額因州而異。自助法律網站詳細介紹了需要考慮的內容以及整個索賠流程。如果您的索賠金額超過小額索賠所允許的最高金額（根據各州法規，金額可能在2500美元到25000美元之間），那就需要諮詢律師了。
