BBC初級商務英語第1期:打電話

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Now listen to two conversations. In the first conversation Richard Davies is calling the marketing department of a company and wants to be put through to Rosalind Wilson. In the second conversation Mike Andrews wants to talk to Jason Roberts in the marketing department.

Michelle: Hello, you.#39;ve reached the marketing department. How can I help?
Male: Yes can I speak to Rosalind Wilson, please?
Michelle: Who’s calling please?
Male: It’s Richard Davies here
Michelle: Certainly. Please hold and I’ll put you through.
Male: Thank you.

Michelle: Hello, marketing. How can I help?
Male: Could I speak to Jason Roberts please?
Michelle: Certainly. Who shall I say is calling?
Male: My name’s Mike Andrews.
Michelle: Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you ... OK - I’ll put him through. Hang on a moment, I’m just putting you through.


Useful Phrases

How can I help? 能爲您效勞嗎？

Can I speak to …, please? 請找...接電話

Who’s calling, please? 是哪一位？

Please hold 請別掛上

I’ll just put you through 我將幫你接入

Could I speak to……please? 請找...接電話

Who shall I say is calling? 是哪一位？是誰打來的？

Just a second 稍等一會兒

I’ll see if he’s in 我看看他在不在。

Hang on a moment 請稍等。

Choose the one correct answer


1. When you telephone a company the person answering the phone may ask you a question. Which is the correct question?
A Who’s calling please?
B Who calls?
C Who it is?
D Who called?

2. Which phrase means the same as ‘hang on a moment?’
A Just a second
B I’ll put you on
C Go ahead
D I’m ready

3. Choose the correct word: “Please ……. and I’ll put you through.”
A stop
B stay
C talk
D hold

4. What is the expression used to connect two people on the telephone?
A I’m sending you through
B I’m putting you through
C I’m calling you through
D I’m talking you through

Answers
1. When you telephone a company, the person answering the phone may ask you a question. Which is the correct question?
A Who's calling please? : Correct - this is a polite way to ask for someone's name on the phone
B Who calls? : Wrong - because the call is happening now, we don't use the present simple tense here
C Who it is? : Wrong - check the word order here
D Who called? : Wrong -the call is still happening, so we don't use the past tense here

2. Which phrase means the same as 'hang on a moment'?
A Just a second : Correct - you say this if you want someone to wait a short time
B I'll put you on : Wrong - you can say 'I'll put you on hold' but not 'I'll put you on'
C Please hold off : Feedback: Wrong - we don't say 'Please hold off' here
D Please ready : Wrong - 'ready' is an adjective and you need a verb here

3. Choose the correct word: "Please ... and I'll put you through."
A stop : Wrong - we don't use 'stop' to mean 'wait' on the telephone
B stay : Wrong - you can say 'Please stay on the line' but not simply 'stay'
C talk : Wrong - the person answering wants the caller to wait until she has transferred the call
D hold : Correct - you can say this if you want someone to wait on the telephone

4. What is the expression used to connect two people on the telephone?
A I'm sending you through : Wrong - We don't use 'send' for telephone conversations
B I'm putting you through : Correct - This is the phrase we use when we transfer a call to someone
C I'm calling you through : Wrong - You can't say 'call someone through'
D I'm talking you through : Wrong - If you 'talk someone through something', you explain it to them