bec商務英語對話短文
商務英語課程是爲滿足國際經濟交流日益頻繁的新形勢發展和用人單位對從業人員的要求而開設的一門商務知識與語言知識相結合的課程。本站小編整理了bec商務英語對話短文，歡迎閱讀!
Claims and Complaints
A clerk discusses an insurance claim with his boss.
Boss : What's you. hurry?
Clerk : Bad news! That shipment of parts from Japan has been partially lost and damagedat sea. What should we do when loss or damage occurs?
Boss : We must prepare our claim and send it to the underwriter to secure payment.
Clerk : Won't our broker take care of that?
Boss : Yes, that's part of the service on the broker's side.
Clerk : So the first step would be to contact our broker?
Boss : Yes, and we'll need to submit some documents to him.
Clerk : Is it enough that we have an on-board bill of lading to claim settlement?
Boss : I'm sorry to say it isn't. We'll need a statement from the shipping agents stating thatthe goods were actually loaded and noting when the vessel 'll also need to presentproof of ownership.
Clerk : How do we do that?
Boss : We'll have to file a full original set of ocean bills of lading, the insurance certificate,and the original commercial invoice.
Clerk : No problem. I have them on file.
Boss : We may also need a statement of protest.
Clerk : What's that?
Boss : It's usually an extract from the ship's log which describes how the goods were lost ordamaged. It's prepared by the master of the vessel. Sometimes that documentation is alsorequired.
Clerk : Well, that covers all the things I want to know. I guess I'll call our broker.
Boss : Yes, let's get started right away.
bec商務英語對話短文二Business discussions around the office
Accountant： Did you send out an invoice to the Sun Electronics Company?
Clerk ： Yes. It's also time to send them a statement now。
Accountant ： What's the total due on their account?
Clerk ： They owe $350,000.
Accountant： Let's get all the invoices and statements out this afternoon, if we can.
Clerk ： I think we can. I've already started on them, How often do you send them?
Accountant : We send them monthly.
bec商務英語對話短文三A customer discusses an error in his order with the manufacturer.
Buyer : We have a problem, sir.
Seller : What on earth has happened?
Buyer : You remember that we ordered 50 of your BD 205 laser jet printers?
Seller ： of course. We shipped them two weeks ago. Haven't they arrived?
Buyer ： That's the problem. They've arrived, and they're the wrong model. You sent the QR224 model. That model is incompatiblewith our computer system.
Seller ： I'm sorry to hear that. I'll look into it and try to get it corrected for you as quickly aspossible. Do you have the invoice number?
Buyer： I have a fax of the invoice right here.
Seller ： Yes, there certainly seems to be a mistake. For some reason we shipped the wrongmodel. Would you mind waiting a few minutes while I check with our shipping department?
Buyer ： Not at all. I'm anxious to get this straightened out.
Later...
Seller： Well, I've discovered the source of the error. It seems your customer accountnumber was incorrectly entered into our computer at the warehouse. This resulted in thewrong shipment.
Buyer： That's an understandable, but regrettable mistake.
Seller ： We'll airfreight the correct printers immediately.
And since it's our error, we'll pay the freight charges.
Buyer ： That's good of you. My home office will be glad to hear it.
Seller ： I'm very pleased we were able to get to the bottom of this so quickly. Just return thewrong printers sea-freight, and our company will pick up those charges too.
Buyer : Thank you so much.
Seller : That's all right. We hope to provide you with good service for many years to come.
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