商務英語口語對話:我要退貨
A: Excuse me...
B: Yes, sir. How may I be of service?
A: I would like to return this item... Are refunds allowed?
B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?
A: No, no... It was just the wrong size.
B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.
A: No. I would rather just return it.
B: Sure, no problem. Do you happen to have the receipt?
A: Yeah, right here.
B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?
A: No, thank you.
B: You're welcome. Have a nice day!
打擾一下...
是的,先生,需要什麼服務嗎?
我想把這個東西推掉...可以退款嗎?
當然可以.顧客總是對的,我們隨時爲您服務.爲什麼要退掉?您對我們的產品和服務有什麼問題嗎?
不,不是的...只是大小不合適.
那你想調換一下還是要退款?我想我能幫你找到合適的尺寸.
不用了.我還是想退掉.
當然可以,沒問題.你帶收據了嗎?
帶了,在這兒...
好的,請等一下.給您,請在這裏簽字.這是你的退款.還有什麼需要我幫忙的?
沒有了,謝謝你.
別客氣.祝你一天都開心!
來源:恆星英語-口語頻道
refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop/store 退款;返還款;償還金額
a tax refund 稅金退款
to claim/demand/receive a refund 要求／接受退款
If there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽擱達到或超過 12 小時,你會得到旅費全額退款.
as opposed to:used to make a contrast between two things (表示對比)而,相對於
200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人.
This exercise develops suppleness as opposed to(= rather than)strength. 這項鍛鍊不是增強力量,而是增強韌性的.
receipt:a piece of paper that shows that goods or services have been paid for 收據;收條 countable ~ (for sth)
Can I have a receipt, please? 請給我開個收據,好嗎?
to make out(= write)a receipt 寫收據
來源:恆星英語-口語頻道
