BEC寫作範文：抱怨和索賠信函
在商務貿易中，很容易出現不滿意的抱怨和索賠情況。在BEC商務英語寫作中，抱怨、索賠信函的目的是爲了獲取更好的服務，對已出現的問題求得儘快的、妥善的解決。不知道該怎麼寫這種形式的朋友，可以和滬江小編接着往下看看這些範文內容。
它通常是買方由於對收到的貨物不滿而書寫，如：貨物未按時到達;貨物雖抵達，但與訂單所載不同;貨物有損毀現象;貨物數量短缺或多餘;貨物質量與樣品不符;服務不合理以及收費過高等，這些均是抱怨、索賠的正當理由。
For Delay in Shipment (由於發貨延遲而抱怨)
Dear Sirs ,
The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.
Please look into the matter as one of urgency and let us have your reply as early as possible .
Yours faithfully,XXX
親愛的先生們：
我方從貴方訂購的傢俱應於一星期前收到。不用說，發貨的延遲給我方帶來了很大的不便。因此，貴方必須立即發貨，否則我們將被迫取消訂單，到另處訂貨。
請緊急處理此事，並儘快告知結果。
For Poor-Packing (由於包裝不妥提出索賠)
Dear Sirs ,
We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .
Sincerely yours , XXX
親愛的先生們：
我們寫信通知貴方，519號訂單玩具已收到，但貨物狀況很不令人滿意，故我們不得不提出索賠。經檢查，我們發現有10%的貨物破損，而且一些也有嚴重磨損現象。很明顯，這是由於包裝不妥造成的。因此，我們無法以原價售出貨物。
建議貴方依照發票金額給予20%的折扣，這是我們所建議降低的售價額度。如果貴方無法接受，我們將不得不退貨，要求替換。
For Incomformity(由於貨物不符而抱怨)
Dear Sirs ,
On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .
As I have several customers waiting , please arrange for the replacements at once.
Faithfully yours,XXX
親愛的先生們：
三月十二日我訂購了一千二百件四十二號男式襯衣。但不幸的是，今天我們收到了完全不同的貨物――兒童服裝。我們想貴方一定搞錯了，兒童服裝是另一份訂單。由於有幾位客戶在等貨，故請貴方立即安排更換貨物。
書寫抱怨、索賠信函時，不妨開門見山出原先雙方同意的條件，然後列舉事實以表示有何不滿，以及爲什麼不滿，最後提出解決的方法。內容應明確、清楚、有理，語氣要簡潔、堅決，避免使用憤怒和使對方過於難堪的措辭。
